Policies, Procedures & Agreements

Widow Creek strongly urges all subscribers, clients and users to familiarize themselves with all agreements which, together, detail the legal contract of service between Widow Creek and its clients. Knowing your rights and your obligations can prevent unexpected or unnecessary actions being taken.

Invoicing & Payment Policies

Invoicing:
Unless otherwise noted, ALL INVOICES are “due in full” upon receipt and past due ten (10) days of date sent. If your account becomes “PAST DUE”, Widow Creek will attempt to collect the past due amount plus $25 or 10% late fee, whichever is greater. If an account becomes 30 days late, Widow Creek will attempt to collect the past due amount; the 10% late fee through a local collection agency and additional collection charges will be incurred, unless other arrangements have been agreed upon.

Credit Cards on File:
We will invoice all projects when completed and attempt to charge your credit card on the following business day. Your account is “PAST DUE” if the transaction is declined. If possible, Widow Creek will attempt to recharge your card within five (5) days; if a second failure occurs, an invoice will be issued with a $25.00 reinvoicing fee. If payment becomes 30 days past due, Widow Creek will attempt to collect the past due amount plus $25 or 10% late fee, whichever is greater. If an account becomes 60 days late, Widow Creek will attempt to collect the past due amount; the 10% late fee through a local collection agency and additional collection charges will be incurred.

Refunds:
Widow Creek products & services are not refundable in any way whatsoever.

Collections:
In the event that ILGM has to take legal action to enforce the provisions of this section, the prevailing party shall be entitled to its reasonable expenses, including attorney’s fees, regardless of whether in-house or outside counsel is employed.

Cancellation Policy

Job cancellation after the receipt of deposit forfeits the deposit; if within 72 hours of the shoot date = 50% of the remaining estimate, plus all incurred expenses; 48 hours = 65% of the remaining estimate, plus all incurred expenses; 24 hours = 85% of the remaining estimate, plus all incurred expenses.